In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…

The "G"-Unit are at it again. No, not the Queens-based hip-hop crew, but rather the geriatric dancers in London's Waverley retirement residence who…

Why does plain language matter? Especially in Canada where we have such a high literacy rate, doesn’t everyone know how to read and comprehend content…

A few of us over the years on this blog have pulled out the old “a rising tide lifts all boats” adage. There’s a reason why axioms like this exist --…

If your internet connection was slow yesterday between 12 noon and 4pm - these web statistics about the Michael Jackson Memorial Service might explain…

The quickest route is always a straight line. But when it comes to delivering value to your consumers, that path might need to be a little more…

Are you hosting a Drupal Users Group Meetup and looking for icebreaker ideas? Here are 15 icebreakers more fun than just simply going around the room…

Colleges and universities are creating new strategies to stabilize their web properties and implement solutions that support our tech-first way of…