We often get requests to ensure that print versions of our sites look just as good as the web version. One of the challenges we routinely face is…

This blog is by no means political, but it can be inspired by politics. Why? Because at its root successful politics is about communicating a message…

When it comes to developing the right digital solution for you and your customers, it’s important to not only understand what you think know but also…

It’s one thing to design with end users in mind. It’s equally important to ensure that all your primary audience has equitable access to that content…

The “what’s in it for me?” or WIIFM statement is an important message in any marketing strategy. When writing your website content it’s critical to…

In the previous installment, I talked conceptually about how to approach testing and what we are trying to learn. This time we’re going to get our…

How important are words? Well, maybe Elvis sang it best when he warbled “It’s only words and words are all I have to steal your heart away.” Whether…

Later this week, I’ll be presenting at the Bay Area Drupal Camp (BADCamp). But instead of waking up and looking out of a hotel window at the sprawling…

"Because it's the way we've always done it..." It's not the best reason for continuing a process, but it's often the most common. But what if you…

It seems appropriate, given what the coming year is, to look back with clarity on the year past. After all, hindsight is 20/20, so with that…