How do you get your message across when you can't be sure that your audience even speaks your language? Repetition, juxtaposition, and clear imagery…

To date we've discussed a number of steps to make your Intranet launch successful. From understanding requirements to gathering information to…

A few weeks ago, I had the honour of teaching a class at Western's Faculty of Information & Media Studies. The instructor, Dan Brown, is a friend of…

Our recent move has highlighted for me the benefits of accessible spaces, and the added benefits of thinking accessible, that make a new space a…

Just over a year ago, I wrote about the importance of having accessible options for service providers when persons with disabilities aren’t able to…

Today is Canadian Multiculturalism Day and it marks the 30th anniversary of the Canadian Multiculturalism Act. And, as one who believes in our…

When it comes to developing the right digital solution for you and your customers, it’s important to not only understand what you think know but also…

This week marks the launch of Wolfram|Alpha, which claims to be an intelligent search engine. Actually Wolfram|Alpha does not use the term "search…

Yesterday, I discussed my top five negative trends in social networking, but that’s no way to end a year. Today, for my final post of 2012, I want to…

Just as not all writing is considered equal; nor is all photography. The digital revolution may have made it easier to take photos, but the skill…