Defining the content architecture of your website is one of the first steps we lead clients through in our initial Discovery Process. There are two…

We’ve previously talked about your online content and how getting started is tough. Whether you’re writing for the web, social media or you’re writing…

Well, if your city is anything like ours, your local, self-proclaimed Social Media Gurus are telling you just that. But, in actuality, business hasn't…

While many Canadians may be in the midst of the February blahs, a handful of Echidnas will be leaving the snow/rain/snow/rain behind later this week…

Last week the world changed under our watch. New developments arrived almost minute-by-minute as countries around the world put in place measures to…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

For a few years now, Digital Echidna has put accessibility at the fore of everything it does. And with the Ability First Champion Awards less than a…

When you look at the Growth 500 list, you see some eye-popping numbers -- triple-digit and even quadruple-digit growth, in some cases. And while I’m…

Recently, a friend and colleague of mine who works in public relations and social media south of the border posed a question: Do you still blog? It's…