Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

As a football fan (both three-down and four-down versions), watching the Super Bowl is something I enjoy doing, with or without a rooting interest…

Yesterday, Digital Echidna won a contract with the federal government as part of its Open By Default, open government campaign. We’re obviously…

The technological world is a fast-changing one. And while I’m certainly not going to delve into the nuts-and-bolts of development here, at a high…

"Is my site coded with a table-less design?" While table-less web design has been around for years a large number of web developers still don't see…

In October of 2009, Soren Gordhamer, blogged on Mashable.com “ The 5 Ways in Which Social Media has changed our Daily Lives”. Particularly of interest…

Relationship Marketing is defined as “a marketing practice that recognizes the long term value of customer relationships and extends communication…

Over the years, I’ve had the opportunity to work with companies that were frustrated with the lack of interaction they were getting from their…

A few days ago, a colleague of mine – our project-manager extraordinaire – Erin Brinen shared a link to an infographic that asked, “ Are Teenagers…

When you have kids, your movie-going habits change. The days of going to see a movie because you want to see it fades away, replaced by rounding up…