True humility is hard to find these days. But when you find a package that combines talent, intelligence, and performance, but is actually wrapped up…

Supporting your community can be easy -- where it becomes hard is when we overthink things. But there’s always hope because, once you get involved, it…

It’s a fine line between telling a story and being a shill – and, for business writers and media-types alike, I define that line using the following…

Social Media is everywhere and it is starting to play a major role in the workforce as part of a company’s marketing strategy…the question becomes…

While productive communication is a two-way street, the path can sometimes get rough – especially when you're dealing with potentially contentious…

At the core of Canada's anti-Spam laws, which come into effect July 1, 2014, is the word "consent." Essentially, as we discussed yesterday in our…

Why do many customers have an inherent distrust of companies? Why do they look at public relations and marketing efforts through a jaundiced eye…

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…