While productive communication is a two-way street, the path can sometimes get rough – especially when you're dealing with potentially contentious…

At the core of Canada's anti-Spam laws, which come into effect July 1, 2014, is the word "consent." Essentially, as we discussed yesterday in our…

Why do many customers have an inherent distrust of companies? Why do they look at public relations and marketing efforts through a jaundiced eye…

Customer service is defined as “the provision of service to customers, before, during and after a purchase.” We all know how we feel when we receive…

When building sites or designing content, some people get too caught up in ensuring everyone is "represented" on a page -- breaking it down into…

A recent article posted on StumbleUpon.com – gives 4 tips on “How to Market Really Boring Products” by James Adams. To me, this article was of great…

Technology is leading the charge in many marketing campaigns, but turning to old marketing methods can actually get you noticed. With people logging…

Ok, so people are talking about your business on Twitter. That’s fantastic! So, what are you doing about it? Twitter is much more than a broadcast…

I recently received an email from a communications organization that I follow with the subject line, “The written word is here to stay.” I really didn…

Certain things aren’t so fun to write. Wills, for example, are one thing that people tend to put off. After all, few people like to think about their…