During the period of time when my immigration papers were being processed, I'd watch my Digital Echidna peers travel across North America and even…

There’s one question above all others that needs to be asked during any user research session -- and it’s one that rarely, if ever, does. It’s the one…

With the holiday season fast approaching, many retailers are in full swing marketing their products to help us check items off our list. However…

How do you get your message across when you can't be sure that your audience even speaks your language? Repetition, juxtaposition, and clear imagery…

Last week, I shared my thoughts on the value of a foundational part of our support structure -- service level agreements. Today, I want to give you…

A few weeks ago, I had the honour of teaching a class at Western's Faculty of Information & Media Studies. The instructor, Dan Brown, is a friend of…

Just over a year ago, I wrote about the importance of having accessible options for service providers when persons with disabilities aren’t able to…