I think many people understand the power of networking, and in today's economic environment the need to embrace this activity has become even more…

Last week, I shared my thoughts on the value of a foundational part of our support structure -- service level agreements. Today, I want to give you…

Managing a message, integrating systems, and delivering the right content to the right audience is a challenging endeavour -- especially for those at…

Let me just say this: in Canada, we do Thanksgiving right. I know it’s a big deal for our friends in the States -- and then there’s the whole four-day…

So I finally signed up for Foursquare! On January 21st, Foursquare FINALLY introduced its Blackberry application. Previously it was not available in…

How much is too much? That's a tough question to answer. But we all know what too much is and the key to successfully communicating with your…

Deadlines and fines for lack of compliance can be scary things, especially when we’re hanging around in Acronym Land. In this post we hope to show…