It’s hard to criticize “progress,” but when progress comes with quotes around it, sometimes the perception of moving forward can be more detrimental…

Concierges are highly skilled people who can add real value to your life by taking care of some essential and time-consuming tasks for you. In the…

In web design, the developer is commonly considered the MVP of the team. After all, they make ‘the thing’! Few people consider just how many players…

Managing a message, integrating systems, and delivering the right content to the right audience is a challenging endeavour -- especially for those at…

In the previous installment, I talked conceptually about how to approach testing and what we are trying to learn. This time we’re going to get our…

The point of user research is to ensure that you hear the voices of your users and use that information to inform your solutions. Seems pretty simple…

For some writers, staring at a blank screen can be intimidating. We’re always trying to stay at the vanguard of relevancy, but sometimes new ideas won…

Being a project manager is at times similar to being a parent, or so I am told. Picture this -- it’s Sunday night and you have three kids: one kid has…

Digital Echidna has significantly benefited this summer from the incredible talents of our three co-op students who dove headfirst into work: Martin…

“Why do you want to know that? Why does that matter? Isn’t this just a website discovery?” You’d be surprised at the number of times I am asked these…