While it is unfortunate enough when a process is inaccessible, it is far more frustrating when those in charge of the process expect users with…

The Canadian anti-Spam law has been in full effect for just over three weeks now. The sky hasn't fallen, no corporate communicators have been…

Are you hosting a Drupal Users Group Meetup and looking for icebreaker ideas? Here are 15 icebreakers more fun than just simply going around the room…

Founded in 885, the city of Prague is steeped in culture, history, and astounding architectural achievements. But in one week, the future of the Web…

We’ve spoken a lot about moving over the past few days. In the real world, you’d prepare your family for a move; in the case of a website migration…

A commitment to openness is a commitment to progress -- which is why today's the perfect day for us to kick off a celebration of open-source…

Whether you're writing for the Web, posting on your company's social networks, or creating internal newsletters or documentation, the old KISS…

Proxies, advocates, and representatives are all welcome to participate, but when you want the best quality of information upon which to build the…

“So you’re thinking about buying Instagram followers…” That was the subject line of an email that I received from a reputable social media aggregator…

In order to stay ahead of customer expectations for timely service, companies are coming up with new ways to engage and provide customer service…