"It should be hard to make something inaccessible." That's really it, isn't it? You wouldn't build structures or create content that excludes people…

Successful websites have a logical navigation that allows users to quickly and easily find the information they are looking for. Usability, design and…

Yesterday Chris Hadfield announced his resignation following 35 years as an astronaut. He’s leaving the public sphere to pursue private interests, but…

Whenever we execute user testing, you want to get it right the first time. After all, testing takes time, resources, and effort. And by the time you…

Because we just couldn’t get enough, we’re going to extend our month-long focus on accessibility for a couple more weeks! After all, there’s so much…

Concierges are highly skilled people who can add real value to your life by taking care of some essential and time-consuming tasks for you. In the…

In Digital U 101 we discussed how businesses need to be clear about who your customers are. Defining who they are and what they want are key…

Focusing on delivering upon the expectations you have set for your customers is music to your customers' ears. But focusing on your own internal…

When you’re looking for a business, product or service where do you search first? Do you turn to the phone book, the newspaper or do you search online…