If you’re a brand that’s going to jump on a bandwagon, make sure it’s going to take your customers where they expect to go. I subscribe to a national…

Let’s think about famous Berts/Burts for a minute: Burt Ward? Burt Reynolds? Burt Young? And, of course, Bert from Sesame Street. What do they all…

Local businesses give a community its flavour. When you personally know the people behind the business or are buying local products and services, you…

We spend years building up our expertise through hard work, education, and on-the-job learning. And while some people choose to hoard their knowledge…

We've all had a less-than-perfect customer service experience: a surly customer service rep on the phone, poor workmanship that a company won't…

I consider myself an enthusiastic Twitter user. To me there is nothing worse than seeking out or coming across a Twitter account (especially a…

Raphael Lozano-Hemmer is a new media artist that combines technology and community to create engaging interactive art installations. Raphael’s art…

It's one of the great self-imposed challenges of our times -- we're so focused on being first that we forget about the importance of being best. Our…