If you're like most businesses, your website is regularly asking visitors for their personal info - as part of a registration, payment, or contact…

When it comes to web content, one of the biggest questions we get from our clients is, “How do we make our PDFs accessible?” After all, PDFs are…

They say good things come in threes. After our first two end-of-the-year posts (Friday's post on 2013's top three digital marketing trends and…

I may be a business owner, but I'm still human. And the immediacy (and relative anonymity) of social media can make it easy for a quick thought, an "I…

You know that you’ve got great content that your customers – both existing and potential – are going to love; you know that there’s a market out there…

I’d like to take you back a few years. Young Jay was sitting in the family’s living room, half-paying attention to the evening news that my parents…

Want to better connect with your customers? Solve challenges for your business? Create an environment for generating outstanding ideas? Whether you’re…

Whether your customers are next door or in a galaxy far, far away, the message remains the same -- go where your customers are and deliver your…

Last week the world changed under our watch. New developments arrived almost minute-by-minute as countries around the world put in place measures to…

I still blame high school English teachers. Despite our societal move towards quick, easily digestible, and readily accessible content structures…