With Adobe sunsetting Magento Order Management (MoM) in July 2023 and the inefficiencies of managing disparate systems, JYSK embarked on a mission to select an advanced, integrated solution.

With the introduction of Salesforce OMS & Service Cloud, JYSK not only replaced their Magento and Zendesk platforms but also leveraged the synergy between Salesforce products to offer a holistic, efficient customer-centric order management experience.