Salesforce
Northern Commerce helps brands gain more from Salesforce.
Northern Commerce is your Salesforce partner
We help brands leverage Salesforce’s Customer 360 platform to enhance engagement, experience, and commerce transactions. Northern has 20+ years of experience creating immersive digital experiences by integrating technical ecosystems around a single source truth of customer data. And we have playbooks to solve most integration challenges.
Salesforce helps brands gain more from customer moments.
Salesforce has the most popular customer relationship management system (CRM) worldwide, offering numerous tools to help brands gain a 360-degree view of their customers.
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Customer 360
Customer 360 is a real-time CRM that connects your marketing, sales, commerce, service, and IT teams.
- Manage customer journeys from lead to loyalty
- Give employees tools to deliver better customer experiences
- Gain a single shared view of your customers
Commerce Cloud
Activate your customers with AI-driven commerce transactions.
- Deliver commerce from discovery to delivery
- Customize your eCommerce transactions with headless commerce
- Enhance conversions using AI
- Deliver personalized experiences through connected customer journeys
- Meet the demands of B2C or B2B commerce
- Boost your commerce capabilities by adding third-party sellers with marketplaces
Order Management
Integrate your eCommerce platform with Salesforce Order Management (OMS) to streamline inventory routing and order servicing processes
- Seamlessly service orders across all of your sales channels
- Consolidate customer and order data together
- Gain a centralized view of your customer’s purchase journey
- Expose inventory to all of your storefronts
- Simplify order routing complexity and bottlenecks
- Fulfill faster with real-time, integrated inventory management
Service Cloud
Earn lifelong customers.
- Boost customer loyalty through AI-powered workflows and automation
- Offer personalized service across customer touchpoints
- Unite your service team with the information they need
Marketing Cloud
Helps your team plan and act quickly.
- Build customer relationships with data-first digital marketing
- Humanize consumer engagement through insights
- Manage your email marketing automation, digital advertising, data management, and analytics
- Power interactions with AI from account-based marketing, email to eCommerce
Genie CDP
Genie unifies data in real-time.
- Unify data from sales, service, marketing, commerce, and IT
- Build a real-time view of your customers
- Automate business processes
- Take action based on in-the-moment customer behaviours
Sales Cloud
Salesforce automation powered by AI.
- Opportunity management
- Sales automation
- Revenue cloud
- Sales engagement
- Territory planning
CRM Analytics
Empower your team’s decision-making with data.
- Make smarter decisions faster
- Get notifications about essential business metrics
- Find, share, and collaborate on analytics
- Visualize opportunities from your data
- Allow teams to dive deeper into data
Mule Soft
Integrate your systems and deliver connected customer experiences.
- Automate complex tasks
- Deliver connected customer experiences
- Integrate data from any system
- Streamline complex business processes
- Gain more value from all your systems
Slack
Connect employees with conversations through Slack.
- Empower staff conversations through digital workflows
- Unite your digital-first teams around their customers
- Collaborate in a unified workspace
- Boost sales rep productivity with automation
- Rally teams to keep deals moving forward
Salesforce Case Studies
Explore Northern's extensive work setting up brands for success in Salesforce.
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Andrew Peller responds to declining brick-and-mortar sales with The Wine Shop reboot.
With a surge of online shoppers turning to eCommerce due to COVID-19, Andrew Peller urgently needed a high-performing digital storefront.
The retailer partnered with Northern Commerce to create an “endless aisle” online for customers to explore and to orchestrate an omnichannel experience spanning all of its products and brands.
Ensuring that their leadership, operations, and customer service teams had immediate visibility into the dynamic situation, they turned to Salesforce Service and Marketing Cloud for real-time visibility into orders, transactions, subscriptions, and customer preferences.
- 2-month go-live time
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AlgaeCal combines order servicing with headless commerce powered by Salesforce Order Management.
To meet the demands of their unique customer base, AlgaeCal needed a complex integration between their DTC + B2B commerce platform and Salesforce Service and Sales Cloud.
Leveraging the OMS data model and flows, Northern was able to integrate and automate legacy processes while also simplifying the overall tech stack.
AlgaeCal’s team now has complete visibility into the entire customer experience, enabling them to service orders (RMA + Refunds), create and update subscriptions, and securely order on behalf of their customers.
- 4-month go-live time
See more of our case studies.
Andrew Peller Toasting To Success With Magento
Andrew Peller Limited partnered with Northern Commerce for an ambitious Magento 2 implementation to create an innovative…
Andrew Peller, The Wine Shop Reboot
Andrew Peller re-platformed The Wine Shop, upgrading its commerce experience, circumventing lost brick-and-mortar sales.
GP Bikes Off-Season Gains
GP Bikes, a multi-brand retailer of motorcycles and power sports, smoothed out their seasonal revenue through…